Chatbots Make Conversations About Change Easy!

Technology is always seen as an extension or support to our work, but AI-powered chatbots are shifting the game. A chatbot is an automated system that responds to user queries without requiring human intervention. These systems are often built into messaging apps like WhatsApp. While businesses across the world have deployed chatbots for various reasons such as customer care and complaint registrations, shopping assistants and even for sending reminders of bill payments and receipts, their use case in the social sector is rather low.

Why Chatbots?

Here are some different domains where chatbots can be deployed:

We wanted to give a shoutout to Glific, a WhatsApp-based open-source communication platform for nonprofits to have conversations with their community. You can look at different case studies on how chatbots have been used to create impact on-ground.

Now that we know that chatbots can be useful for creating social impact it is important to think through a few lines before you go make one.

You might want to ask yourself:

What are some of the most pressing social challenges in your community? To solve these challenges, what information would be useful? How will your target audience interact with you? These questions can be guideposts to the chatbot you want to create.

What costs are involved to create chatbots?

The intuitive nature of chatbots paves the way for their deployment in various fields where AI is capable of determining the needs of users through logic and calculations, we are excited about the brave new world that chatbots are letting nonprofits explore.