Privacy Policy
1. Who we are
Dhwani Rural Information Systems Pvt. Ltd. (CIN: U72000HR2015PTC058762), Building 94, Sector 44, Gurugram 122002, Haryana, India, is the Data Fiduciary for personal data collected through this website.
We are committed to protecting your personal data in accordance with India's Digital Personal Data Protection Act 2023 (DPDPA) and applicable provisions of the General Data Protection Regulation (GDPR) where relevant.
2. What data we collect and why
Contact form
When you submit a contact enquiry (via the Zoho Bigin web form), we collect: name, work email, organisation name, and message. We use this data solely to respond to your enquiry. Legal basis: consent (DPDPA) / legitimate interest (where applicable).
Newsletter sign-up
When you subscribe to our newsletter via Zoho Campaigns, we collect your work email address. We use this to send you our monthly newsletter (practical tech-for-good content). Legal basis: consent. You may unsubscribe at any time using the link in any newsletter email.
Deck download
When you request a downloadable resource, we collect your work email address to send you the download link. Legal basis: consent.
Analytics (cookies)
With your consent, we use Google Analytics 4 (property G-4V0NE488YX) to collect anonymised analytics data — pages visited, time on site, traffic source. No personal data is shared with Google for advertising. See our Cookie Policy for details.
Ask Dhwani chat widget
The chat widget on this Site is entirely client-side (JavaScript) and makes no network requests. No conversation data is stored or transmitted. It is a local FAQ tool only.
Book a call (Microsoft Bookings)
If you book a call using our Microsoft Bookings link, your name and email are collected by Microsoft and shared with us to arrange the meeting. Microsoft's privacy policy applies to that transaction.
3. How we protect your data
We implement appropriate technical and organisational measures to protect your personal data, including TLS encryption, access controls, and our ISO 27001:2022-certified information security management system. See our Security page for details.
4. Data retention
- Contact enquiries: retained for 24 months after the last interaction.
- Newsletter subscriptions: until you unsubscribe.
- Analytics data: 14 months (as configured in Google Analytics 4).
5. Sharing your data
We do not sell your personal data. We share it only with:
- Zoho (contact CRM and email marketing) — as a data processor under contract.
- Google (analytics, where you have consented) — as a data processor.
- Microsoft (booking calendar) — as a data processor.
- Legal authorities, if required by applicable law.
6. Your rights under the DPDPA
As a Data Principal under the Digital Personal Data Protection Act 2023, you have the right to:
- Access — request a summary of the personal data we hold about you.
- Correction — request correction of inaccurate or incomplete data.
- Erasure — request deletion of your personal data (subject to legal requirements).
- Grievance redressal — raise a complaint about how we process your data.
- Nominate — nominate another person to exercise your rights in the event of your death or incapacity.
To exercise any of these rights, contact our Data Protection Officer (see below).
7. Consent management
We use a cookie consent banner to obtain your consent before loading Google Analytics. You can withdraw or change your consent at any time by clicking Cookie settings in the footer of this Site.
For enterprise consent management needs, our product Anumati provides a full DPDPA-compliant consent management platform.
8. Data Protection Officer
Name: Swapnil Agarwal
Email: technology@dhwaniris.com
9. Cross-border transfers
Some of our data processors (Zoho, Google, Microsoft) may process data outside India. We ensure appropriate safeguards are in place in accordance with applicable data protection law.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will update the date at the top of this page when we do. For material changes we will notify you by email where we hold your address.
11. Grievance officer
To raise a grievance or exercise your DPDPA rights, contact:
Swapnil Agarwal
technology@dhwaniris.com
Building 94, Sector 44, Gurugram 122002, Haryana, India